Frequently asked questions

Answers to the questions we hear most.

How do I order?

Choose a size and finish on the product page, then use Contact us to order. That opens an email with your selection already filled in — add your delivery city and anything you want changed.

You will get a written quote back with the final price, delivery if it applies, and a completion date. Payment is by invoice: a proforma invoice for the 50% deposit that secures your place in the order book, and a second invoice for the balance before dispatch. Nothing is cut until the specification is agreed and the deposit is in.

When your piece is finished we photograph it and send those photographs to you before it is crated, so you can see the actual timber and finish before it travels.

How long does it take to receive my order?

Every piece is made to order, by hand. Allow 4–8 weeks, depending on the workshop queue when your order lands; custom commissions are discussed directly with you.

Your written quote will give you a specific date rather than a range, and we will keep you posted along the way.

Where do you ship, and what does delivery cost?

We ship worldwide. Delivery is not included in the price shown — it is quoted separately once we know where the piece is going. Within the EU it is typically €100–250 depending on the location; further afield we will quote before you commit.

Tables ship on a pallet and arrive kerbside, so you will want two people to bring one inside. We confirm the delivery window once the piece is finished.

Can I customise the size or finish?

Most pieces come in a few standard sizes and six oak finishes (Ellipse can also be made in solid American walnut), and most can be adjusted beyond that — a different length, a different height, or a finish matched to something you already own.

Write to us before ordering and we will work it out.

How do I care for solid wood furniture?

Solid oak and walnut age well and only get better with use. Wipe up spills promptly, avoid direct heat sources, and re-oil or re-wax occasionally depending on your finish. Because it is solid timber rather than veneer, marks can be sanded back and re-oiled — the repair disappears.

Care instructions come with your order.

What if I want something fully custom?

We take on a limited number of bespoke commissions each year. Send us a sketch, a reference, or just the dimensions of your room, and we will work through the design with you directly.

Reach out at hello@sakai.furniture to start the conversation.